Sale! -33%

Description

Specifically built for customers using the Salesforce Service Cloud, this accelerator will return a better ROI, pound for pound, than anything else you’ll do on the platform this year – guaranteed!

Imagine getting a real-time view of how your service centre is performing and what your customers’ satisfaction levels are.

Compare results by the hour, day, week or over month-to-month periods.

Filter results against the department that resolved the case (eg Customer Services, Billing, Payments, Returns).

Filter results by contact channel (eg Phone, Online, Email, Livechat, Social).

Track negative results back through the customer journey to identify the areas that negatively impact your customers’ experience.

“Click in Email” design brings double-digit response rates.

We’ll have you up and running in less than a week.

NB This can be built under the NPS model or traditional CSAT scoring.

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